PEOPLE WHO CARE

Getting that extra shear valve shipped direct to the site because they need it to finish the install. Confirming you ordered the right submersible pump because your customer’s business depends on it. Walking you through tank gauge programming over the phone because the site has to open tomorrow.

That’s what we do. This is who we are.

THE CUSTOMER RELATIONS TEAM

The Customer Relations team assists our customers with a wide range of enquiries, including order processing, warehouse management and shipments. Our dedicated Customer Relations Associates allows customers to have one point of contact and rely on one service team; making enquiries and support much simpler.

To speak directly to one of our Customer Relations Associates call us at: 1-800-225-9787 

Debbie Gerber

Global Customer Relations Manager

"Having been with FFS for 20+ years, I still love the daily challenges that come with my position and I look forward to every day!"
Favorite Hobby: I enjoy working outdoors in my yard, landscaping and mowing.

Julie Sheppard

Customer Relations Associate

"The technology we provide with our fueling systems is remarkable and makes this industry exciting. I thoroughly enjoy speaking to our customers, helping make their day better by serving them and getting them what they need. It is a pleasure and privilege to be a part of the Franklin Fueling team where everyone is focused on the same goal of working hard to meet our customer’s needs and helping each other in that endeavor."
Favorite Hobby: Cooking and reading.

Kristi Downing

Customer Relations Supervisor

"In my work, I try to build cohesiveness between teams to achieve a common goal."
Favorite Hobby: I enjoy working in my perennial gardens.

Irene Margovsky

International Customer Relations Associate

"I’ve been with Franklin since 1999 and worked with international orders for over 25 years."
Favorite Hobby: I like to read, knit and play basketball with my grandson.

Michael Krumm

Customer Relations Associate

"Making your day easier is what makes my day better."
Favorite Hobby: Hockey.

Cheryl Verba

Customer Relations Associate

"I love working with and helping all our distributors."
Favorite Hobby: I have 8 grandchildren that keep me very busy.

April Larson

Customer Relations Associate

"I have worked in customer service for 11 years; I enjoy working, talking and helping out the distributors."
Favorite Hobby: Reading, walking and relaxing. Raising four teenagers keeps me on my toes!

Tammy Rabideau

Customer Relations Associate

"The best part of my work at Franklin is the interaction I have with our customers."
Favorite Hobby: Reading.

Susan Espinoza

Customer Relations Associate

"I enjoy working at Franklin Fueling because of the variety of work that I perform each day."
Favorite Hobby: I enjoying cooking, my favorite foods to cook are Mexican and Honduran Food.

Judith Sanabria-Vellon

International Customer Relations Associate

"I’ve been with FFS since 1997. My goal each day is to provide the best customer service to all my customers. Here is the powerful yet simple rule: "Always give the people more than they expect to get"
( Nelson Boswell)"

Favorite Hobby: I love to listen to music, dance and walk my dog.

THE TECHNICAL SERVICE TEAM

Franklin Fueling Systems wouldn’t be able to offer our world class Total System Solutions™ without the talented individuals in our Technical Service team. From supporting customers with technical inquiries to assisting with the design and development of new products, our Technical Service team is a core part of our business.

To speak directly to one of our Technical Service Engineers call us at: 1-800-984-6266 

Al Gutierrez

Technical Service Supervisor

"As I interact with many individuals who promote, distribute, and utilize Franklin Fueling Systems products, I am delighted when I am able to fulfill their challenging requests, address their escalated or unique needs, and have assured that their experience working with the Technical Service team has been productive and gratifying."
Speciality: Management and coordination of technical activities including remote/on-site product and customer application support services and ongoing customer-focused project deliverables provided by the North American Technical Service group.
Favorite Hobby: Volunteering and sharing my talents with various non-profit groups, particularly animal welfare organizations

Bill Otterson

Technical Service Engineer

"Helping a customer understand and resolve a problem while sharing additional diagnostic strategies to optimize their application is personally rewarding to me."
Speciality: All products and applications pertaining to submersible pumping systems, fuel management systems, flexible and semi-rigid piping, service station and transport hardware and dispensing systems. Providing customized site material and piping layout configuration services and training.
Favorite Hobby: Spending as much time with my grandchildren as I can.

David Espinoza

Technical Service Engineer

"Although I work on many cases which involve typical fueling applications where I am able to quickly anticipate applicable solutions, I continue to be intrigued at the versatility and some of the different ways Franklin Fueling Systems products are used in the field."
Speciality: Fuel Management System products and associated applications including specialized software.
Favorite Hobby: Playing guitar in my band.

Nick Bitz

Technical Service Engineer

"Understanding that returning a site to full operational capability is the immediate goal when I'm troubleshooting a challenging problem, I value the opportunity to also educate my customers on these issues and share best practices and helpful tips."
Speciality: Submersible pumping systems, flexible and semi-rigid piping, fuel management systems, and service station hardware products including related applications. Providing customized site material and piping layout configuration services and training.
Favorite Hobby: Kayaking.

Don Schneider

Technical Service Engineer

"I enjoy working with the many scenarios of how and where Franklin Fueling Systems products are utilized in the field and helping others meet any installation and application challenges they may face."
Speciality: Submersible pumping systems, flexible piping, fuel management systems, and service station hardware products including related applications. Providing customized site material and piping layout configuration services and training.
Favorite Hobby: Trap shooting and motorcycling.

Muhammad Asif

Technical Service Engineer

"I believe in teamwork and I appreciate being part of a team-oriented group focused on meeting the needs of our customers."
Speciality: Fuel Management System products and associated applications including specialized software.
Favorite Hobby: Computer Programming.

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Franklin Fueling Systems
3760 Marsh Road
Madison, Wisconsin 53718 USA

Phone: +1 (608) 838-8786

Back to TopAbout Us
Contact Us
(*) Intellectual Property
Terms of Use © 2015

FLEX-ON Recall

Back to TopAbout Us
Contact Us
(*) Intellectual Property
Terms of Use © 2015

FLEX-ON Recall

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